Shipping & Receiving Policy

1. Shipping Terms

All shipments are FOB U.S. Warehouse. Title and risk of loss transfer to the purchaser once the shipment leaves the ONE PPF warehouse facility.

2. Freight & Carrier Responsibility

Once the shipment has departed the warehouse, the carrier assumes responsibility for the goods in transit. The purchaser is responsible for filing all claims related to transit damage, delays, or lost shipments directly with the carrier.

3. Inspection Upon Delivery

All shipments must be inspected immediately upon delivery.

• Note any visible damage on the carrier's delivery receipt before signing
• Photograph all damaged packaging and contents
• Retain all original packaging materials for carrier inspection if needed

4. Reporting Timeframes

5. Returns & RMA

All returns require prior written authorization from ONE PPF. Cut, installed, or opened products are not eligible for return. Restocking fees may apply to authorized returns. Contact ONE PPF before shipping any product back.

6. Storage After Delivery

Once delivered, the purchaser is responsible for proper storage conditions including temperature, humidity, and protection from direct sunlight. Improper storage may void product warranty.

7. No Self-Authorized Replacements

Do not discard, replace, or reinstall any product without prior written authorization from ONE PPF. Unauthorized actions may void warranty eligibility and claim reimbursement.